Order preparation.

All orders begin to be prepared when the payment is confirmed.
You will receive an email with the tracking of your order.
Our handling time is 2 to 5 business days. This means that your order will generally be shipped within this period.

Make sure all the data submitted is correct when placing an order; We are not responsible for incorrect / incomplete information, such as name, shipping or billing addresses, postal code, telephone number, etc.

Cost of shipping

Free shipping within Spain and for orders over 250 euros in Europe or 350 euros for the rest of the world.

Shipping costs may vary depending on the country you are located in:

- Europe: 10 euros
- Canada and United States: 20 euros
- Rest of the world: 30 euros

We ship worldwide with UPS and Correos in Spain.

RETURNS AND REFUNDS

Returns must be requested within 7 days of receiving your item and returned to us within 15 days. Once we receive your return, please allow 3-5 business days for your return to be processed.

The item(s) must be in original condition with the original packaging.
Any piece that appear to have been worn, or altered in any way will be refused.
Please note that we do not issue refunds if the item is deemed faulty.

The return shipping cost is to be covered by the customer. This cost will not be reimbursed from Mila Sai. We recommend sending with a postal service with tracking to avoid any issues.

Return your item(s) to the address provided in your request. We will not be held liable for any item(s) returned to a wrong address or not received via post.