Privacy policy

Last updated: October 2025

MILASAI operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services"). MILASAI is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or transaction using the Services, or communicate with us. If there's conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

Personal information" refers to information that identifies or can reasonably be linked to you or another person. It doesn't include information collected anonymously or de-identified. We may collect or process the following categories of personal information, including inferences drawn from it, depending on how you interact with Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services.

We use your personal information to provide Services, perform our contract, process payments, fulfill orders, remember preferences/items of interest, send account notifications, process purchases/returns/exchanges/transactions, create and manage your account, arrange shipping, facilitate returns/exchanges, enable reviews, and create customized shopping experiences (including product recommendations). This may include using your information to improve Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
Con socios de negocio y marketing para proporcionar servicios de marketing y publicidad. Por ejemplo, usamos Shopify para publicidad personalizada con servicios externos basada en tu actividad online con diferentes comerciantes y sitios web. Nuestros socios usarán tu información según sus políticas de privacidad. Según tu residencia, puedes tener derecho a dirigirnos a no compartir tu información para publicidad dirigida basada en tu actividad online. Puedes ejercer tus derechos de exclusión here .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

Services are hosted by Shopify, which collects and processes personal information about your access/use to provide and improve Services. Information submitted will be transmitted to Shopify and third parties possibly located in other countries. To protect, grow, and improve our business, we use Shopify enhanced features incorporating data from your interactions with our Store, other merchants, and Shopify. Shopify may use personal information from your interactions with our store, other merchants, and Shopify. Shopify is responsible for processing your personal information for these purposes, including responding to requests to exercise your rights.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

Services may provide links to third-party websites or platforms. If you follow links to sites not affiliated/controlled by us, review their privacy, security policies and terms. We don't guarantee and aren't responsible for privacy/security of such sites, including accuracy, completeness, or reliability of information. Information you provide on public/semi-public venues, including third-party social networking platforms, may be viewable by other Service users and/or third-party platform users without limitation. Our inclusion of links doesn't imply endorsement of content, owners or operators, except as disclosed.

Children's Data

Services aren't intended for children, we don't knowingly collect personal information from minors. Parents/guardians can contact us using details below to request deletion of child's information. As of Effective Date, we have no actual knowledge we "share" or "sell" (as defined in applicable law) personal information of individuals under 16.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise these rights where indicated on Services or by contacting us using contact details below. To learn more about how Shopify uses your personal information and your rights, including rights related to data processed by Shopify, visit https://privacy.shopify.com/en. We won't discriminate for exercising these rights. We may need to verify your identity before processing requests, as permitted/required under applicable law. Per applicable laws, you may designate authorized agent to make requests on your behalf. Before accepting agent requests, we require proof you authorized them and may need direct identity verification. We'll respond timely as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

We may transfer, store and process your personal information outside your country. If we transfer your information out of the European Economic Area or UK, we'll rely on recognized transfer mechanisms like European Commission's Standard Contractual Clauses or equivalent contracts issued by relevant UK authority, unless data transfer is to a country with adequate protection level.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@mila-sai.com or contact us at Durán 7, Bajo Local, Madrid, M, 28002, ES For the purpose of applicable data protection laws, we are the data controller of your personal information.

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